Revolutionising Business Operations in the Middle East With VoIP
Voice over Internet Protocol (VoIP) has transformed the way companies do business across the world, especially in the Middle East region. VoIP is spreading wings swiftly due to the large base of users in the Middle East, as they have to deal with various countries which require personalised communication. VoIP helps users make phone calls that travel over the Internet in bits and pieces of data, like e-mail or a web page over a telecommunications infrastructure.
The increasing use of VoIP telephony over dedicated public IP networks is because phone calls, emails, faxes, voice mails, Web conferences and many more features are associated with it. The emergence of convergence technology has in turn resulted in significant cost savings and improved levels of efficiency for an increasing number of companies in the region. Copper-wire telephony has always been expensive than the bandwidth efficiency VoIP, therefore firms have switched over to VoIP.
VoIP has its advantages and disadvantages, not due its technology, but due to the misinterpretation of the technology. For instance, VoIP can be used to teach children in Leh by a teacher in England without marching down to Leh which is a discomforting location for outsiders. In the same way VoIP can be used by a company that has offices in Dubai, to converse with colleagues in other parts of the world, too.
Not long ago, voice, video and data each required its own dedicated infrastructure. Now as new standards of technology emerge and bandwidth availability increases, opportunities are presenting themselves making the dream of seamless connectivity across multiple communication channels a reality. Convergence technologies provide new ways for companies to collaborate with their customers and business partners in a manner that creates new opportunities and improved revenue streams.
Today, leading system integrators such as Momenta provide convergence technologies (such as VoIP) to companies in the Middle East region. Convergence technologies are indeed one of the most effective ways of communicating. While use of convergence technologies such as VoIP can be beneficial to companies of any size, use of VoIP in call centres is proving to be extremely beneficial mainly because of VoIP’s ability to support agents, regardless of their physical location.
VoIP today allows users to convert and transmit video, voice, images and data over a single IP based network. This new telecommunication technology boasts of superior voice quality as analogue sounds are digitalised into compressed packets. The data routed over the Internet travels in form of binary bits. Thereby, benefit of continuous communication work-flow is maintained between senders and receivers. Moreover, while accessing VoIP calls, end users can also make the most of bundled features like access to email accounts, live chats or high speed Internet access, simultaneously.
The latest VoIP technologies on the market accompany features such as mobility, scalability, functionality and security. As a matter of fact, these features have brought in a revolution of sorts and have augmented the business opportunities in the Middle East. The possibility, wherein end users are able to make cheaper calls from remote destinations, without any roaming expenses is too lucrative; and business interests have all the motivation to pursue these possibilities further.
The VoIP, ‘next generation’ communication offers businesspeople quite a few untapped opportunities. There is no geographical constraint; moreover, the entire IP process works effectively and efficiently. The call costs are lower. All these factors combined translate into a plethora of business opportunities across different regions of the Middle East – that is waiting to be explored.
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